Alan Curtis Solicitors

With over 25 years experience, Alan Curtis Solicitors are award-winning specialists in Personal Injury Law and Medical Negligence Law.

Terms and Conditions

Please carefully read the following terms in relation to use of Alan Curtis Solicitors Limited website as your continued use of the Site is strictly on the understanding that you agree to be legally bound by these Terms.

About us
The Site is provided by Alan Curtis Solicitors limited company of 78 Monnow Street, Monmouth NP25 3EQ registration number 13109962 and authorised and regulated by the Solicitors Regulation Authority registration number 815754. Our VAT registration number is 386539252.

All postal communications regarding this site, should be addressed to the above address.

Privacy policy
Any personal data which you may provide to us through the Site is subject to our Privacy Policy, which forms part of these terms and conditions.

Use of the site
The content of the Site is for general guidance only and should not therefore be regarded as constituting legal advice and should not be relied on as such. Any content relating to law featured on this Site are based upon the laws of England and Wales unless otherwise expressly stated.

We strive to make this site as informative as possible and confirm that we do not endorse or approve the content of any 3rd party site referred to, nor have any liability in connection with any of them.

None of the contents of this Site may be copied or used without our express written permission. We do not allow links to this site from another website or document without our express written permission. You may not adapt, alter, modify or distribute any content on the Site at any time for any reasons.

Limitation of liability
We do not accept any liability for loss or damage of any kind resulting from the use of the Site or any information, content, advertising or products provided or distributed through the Site.

Governing law
These Terms and the relationship between us shall be governed by the laws of England and Wales and the English courts will have exclusive jurisdiction over any dispute.

If you require advice on a specific legal problem, please complete an online enquiry form or a call-back request on our website. The content of this service is for general information only and does not constitute legal advice and must not be relied upon as such to make any decisions. If you require legal advice, you must speak directly with a member of our company.

Complaints Procedure
We want to give you the best possible service and have very high standards that we are determined to maintain. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then please contact Mr Alan Curtis our complaints handling solicitor or if your complaint is about Mr Alan Curtis then please contact Mrs Sarah Curtis. Any complaint will be fully investigated free of charge. At the conclusion of any internal complaints handling procedure, you also have the right to complain to the Legal Ombudsman, full details of this, their address and our complaints procedure is set out below:

  • Any complaint received from a client is treated very seriously. All details are recorded or studied if in a letter. The person responsible for the client’s file will then notify the partner in charge of complaints. A complaint will be acknowledged within 2 days of us receiving it. The client will then be sent a copy of this procedure.
  • The person involved in dealing with the matter will study the complaint in detail, referring back to the client’s file etc. They will then telephone the client to try to resolve the complaint over the telephone and propose some course of action to remedy the situation and also to try and avoid it happening again. If the client is satisfied a report is then passed to the complaints partner to consider further preventative action.
  • If the client is not satisfied with the course of action proposed by the person dealing with the matter, then the complaint will be passed to the complaints partner for further investigation.
  • The complaints partner will, based on the information that he has gained from the file, and discussions with the person dealing with your matter, contact the client either by telephone or letter. He will try to resolve the problem and if appropriate come to an agreement with the client on the course of action to be taken.
  • Follow up action: corrective and preventative actions need to be taken to resolve the current complaint and prevent it happening again. Written confirmation should be given to the client of the final response.
  • All complaints, together with associated documentation, will be filed in a complaints’ file and kept by the complaints partner.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

 ·         Within six months of receiving a final response to your complaint

and

·         No more than six years from the date of act/omission; or

·         No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0800 214 216 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

 Email security

We are aware that clients of professional services firms have been targeted by online criminals.

The information below is intended to help clients identify fraudulent emails and know what to do if you receive such an email.

What type of scam email might you receive?

Internet fraudsters may pretend to be one of our members of staff.

Hoax emails are sent with the intention of obtaining money from you under false pretences. There are many different types of scam but we would like you to be particularly aware of emails purporting to be from us informing you that we have changed our bank details. WE WILL NOT CHANGE OUR BANK DETAILS DURING THE COURSE OF YOUR TRANSACTION.

How to spot a hoax email

It can be difficult to identify hoax emails so if you are in any doubt as to its legitimacy please telephone and speak with the person who is dealing with your matter.

Legitimate emails from Alan Curtis Solicitors will end with “@alan1.co.uk”

We will never ‘cold call’ you or send you an unsolicited email. All solicitors firms are bound by regulations which say that they will not engage in these practices.

What to do if you receive a hoax email

In the event that you receive any unsolicited emails that claim to have been sent from us, please bring it to our attention by telephoning 01600 767676 or email alan@alan1.co.uk. This will help us to warn other clients.

Further information

Further information on hoax emails, including common types of scam, can be found on the Solicitors Regulation Authority website.

Information About Our Use of Cookies

Here is a very brief outline of our use of cookies:

·         We use cookies to make our website easier for you to use

·         We use cookies to help stop our online-forms from being used to send spam-email

·         We use cookies to monitor usage so we can spot trends and make improvements

·         We DO NOT use cookies to identify individuals

·         We DO NOT store personal information in cookies

We believe that our use of cookies is very necessary for the smooth functioning of the website. We do not believe that they pose any threat to your personal privacy or online security. (data-submission via forms and other features of the website may not work fully without using cookies).

What Are Cookies?

A cookie is used by a website to send ‘state information’ to a Users’ browser and for the browser to return the state information to the website. The state information can be used for authentication, identification of a User session, User preferences, shopping cart contents, or anything else that can be accomplished through storing text data on the User’s computer.

Cookies cannot be programmed, cannot carry viruses, and cannot install malware on the host computer. However, they can be used to track users’ browsing activities which was a major privacy concern that prompted European and US law makers to take action.

Cookies are used by most websites for a variety of reasons – often very practical reasons to do with the operation of the website. However, they are also used to monitor how people are using the website (which pages are visited and how long is spent on each page). Each “visitor session” is tracked even though no effort is made to try to identify them in person.

The new legislation now states that you must be able to opt-out from having cookies stored on their computer.

Which Cookies Do We Use?

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Function: This cookie is set by ezetop and zopim.com and is used by our live chat service. It allows ezetop customer care agents to better serve users who contact ezetop through our live chat service by allowing them to view the user’s chat history in a single thread – even after the user closes the chat window

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Description: This cookie is set by Google Analytics. It allows Google and ezetop to store the type of referral used by a user to reach the Website, for example through a website search, ad campaign etc.

What Happens If You Opt-Out

If you decide to disable cookies, we record this so you don’t get asked the question again. You will find that most of the website works as expected although functions that rely on cookies are obviously disabled. These functions include using online forms (e.g. our enquiry form) or any feature that requires login. We use a cookie to remember your cookie preferences, this has a couple of consequences:

·         If you delete all your cookies you will have to tell us your preference again

·         If you use a different device, computer profile or browser you will have to tell us your preference again

Speak to us now on

0800 065 4333

or request a call back.

No Win No Fee Charges Explained

Rest assured, you pay nothing if your claim fails. We only make deductions from your compensation if it succeeds. Below we explain how no win no fee charges and costs work. We guarantee a minimum of 75% of damages recovered. There is no further contribution towards costs regardless of any legal costs which have been incurred or not recovered for whatever reason.

When considering a personal injury claim, you may be worried that you'll be left out of pocket if your claim is unsuccessful or even that most of your compensation will be taken up by solicitor's fees.

At Alan Curtis Solicitors we do everything we can to avoid you being impacted financially because of your accident. Recovering from an injury can be costly, and we know how important it is for you to get support to cover the costs by adding your additional losses like treatment costs, consultation fees and out of pocket expenses.

After you've suffered a painful injury which wasn't your fault, you do not deserve to be left under financial pressure.

We have measures in place to protect you from no win no fee hidden costs and charges, so there won't be any surprises along the way.

You can speak to us for free, impartial advice on 0800 065 4333 or fill in our online form above. We'll be happy to answer your questions and can help you understand whether you could make a claim.

ALAN CURTIS SOLICITORS

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